DELIVERY INFORMATION

We are happy to offer you a maximum preparation time for your order of 48 hours, while stocks last. In case of unavailable products or unexpected problems, you will be informed by email as soon as possible.

WHERE DO WE DELIVER?

Gien ships to the following countries: Germany – Andorra – Austria – Belgium – Bulgaria – Croatia – Denmark – Spain – Estonia – Finland – France – Greece – Guadeloupe – French Guiana – Hungary – Ireland – Italy – Latvia – Lichtenstein – Lithuania – Luxembourg – Malta – Martinique – Norway – New Caledonia – Netherlands - Poland – French Polynesia – Portugal – Romania – United Kingdom – Czech Republic – Reunion – Slovakia – Slovenia – Switzerland – Sweden

DELIVERIES IN FRANCE

Colissimo Domicile – without signature

Carrier: La Poste Colissimo
Preparation time: 1-2 working days
Delivery time: 1-2 working days
Price: 8,5 €

Once the package has been prepared by us, it will be delivered to you within 48 hours, directly to your mailbox. If this is not large enough and you are absent, a delivery notice will be left for you allowing you to choose a new delivery date on the Internet within 6 working days or to collect your package the next day at 3 p.m. post office of your choice. If you do not express a choice, you will then be able to collect your package from your local post office, within 15 days. Follow the delivery of your package at any time on www.colissimo.fr

Colissimo Pick up – with signature

You can choose the establishment to which you wish to have your delivery delivered (without first sending your invoice to your home) from among the 10,000 post offices available throughout metropolitan France.

You can choose one of the 7,500 local merchants in the Pickup network, near your home, your place of work or your vacation, to which you would like to have it delivered.

You can choose one of the 500 automatic pick-up lockers to have your package delivered. Located on your route (station, metro, car park, shopping centres, etc.), they are accessible 7 days a week, 24 hours a day (except for lockers subject to the opening hours of shopping malls and transport zones).

Once the package has been prepared by us, it will be delivered to you within an indicative period of 48 hours and you will be informed of the availability of your package by SMS and e-mail. You can then pick it up within 10 working days.

After this time, your package will be returned to us. Follow the delivery of your package at any time on www.laposte.fr/suivi

HOW TO FOLLOW YOUR ORDER?

A confirmation email will be sent to you upon shipment, informing you of your parcel tracking number.

FOR ANY ADDITIONAL INFORMATION

Contact us at web@gien.com or call 02 38 05 21 50 from France or +33 2 38 05 21 50 from abroad. We will be happy to help you.