Privacy Policy

Thank you for visiting (the “Site” or “Website”), the official US e-boutique of Gien. Ensuring the privacy and security of your personal information is very important to us. Our Privacy & Security Policy outlines the information we collect about you, how we use, disclose and otherwise manage this information and the choices you have to restrict our usage of this information.


This Privacy Policy applies to any personal information collected through the Site, in circumstances when you knowingly provide such information to us.

Collected Information

We do not collect personally identifiable information about you, except what you provide to us. This may include, for example, your name, date of birth, email address, postal address, telephone number, whether you are male or female and your product preferences.

Our goal is to record information needed to process your orders. Any purchases, services, content or samples available on the Site are for personal use only. You may not sell or resell any of the products, services, content or samples you purchase or otherwise receive from the Site. We reserve the right, with or without notice, to cancel, limit or reduce the quantity of any orders that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.


Customer Service

When you contact us with a question, feedback or other comment, you may be asked for information that identifies you, such as your name, address and telephone number. We collect this information to verify your identity and to help us promptly answer your question or respond to your comment or feedback. We may retain this information to assist you in the future. We also may use your feedback, suggestions and comments to monitor and/or improve our products or website.



You can visit this site without telling us who you are or providing us with any personal information. We collect some anonymous information about how you use the site by setting and accessing cookies on your computer.

We use cookies to better understand your use of the Gien website so that we may continue to improve and perfect the website. These cookies track information such as how often you visit our web site, what pages you view, and where you go after you leave the site. The cookies track your computer, not you. They are not connected to any personal information about you.

If you do not wish to have cookies on your system, you can set your browser preferences to disable them. However, if you decide not to accept cookies, you may not be able to take advantage of all the features of Gien website.


Information we share

When you submit your personally identifiable information on the Site you are giving your consent to the collection, use and disclosure of your personal information as set forth in this Privacy Policy. Gien may use the personal information you provided to access and process any orders you may place at the Site. Otherwise we may use the personally identifiable information you provided us only to review our performance, improve our service to you or to communicate with you about an order placed on the Site.

In the normal course of serving its clients, Gien America may disclose the personal information you provided us to our affiliates and agents. We may transfer (or otherwise make available) your personal information to other members of the Gien corporate family and other third parties who provide services on our behalf. We may use service providers to process data, host our website, and send emails, in order to help us to better understand your use of our website and refine and improve the website. These companies may store and process this information for Gien.

All our service providers are required to maintain the confidentiality and security of your personal information and to use it only in compliance with applicable privacy laws. These companies are not authorized to use your information in any manner, other than in helping us to provide you with products and services.

We may also disclose specific personal information about you if required by law, governmental request or court order.


Sale of Business

Gien may transfer any information we have about you in the event of a merger with a third party or upon a sale or transfer of all or a portion of our business or assets to a third party acquirer.


Accuracy & Retention of Personal information

We only keep your personal information as long as necessary for the purposes for which we collected it, or as otherwise required by law.

We are committed to keeping our records as accurate as possible in updating the personal information you provide us. You may access, update or correct all the personal information you provide by contacting our Customer Service via e-mail Please be sure to include your eMail address, full name and, if you are registered with the Site, your password. Please note that it may take up to 15 business days to update your personal information or to remove you from our list.


Security and Personal information

Your privacy is important to us. We have implemented measures to ensure the security of your personal information and we maintain reasonable administrative, technical and physical safeguards to protect against the loss, theft and unauthorized access. Use, modification and disclosure of personal information are in our custody and control. Access to personal information is intended only for employees and authorized service providers who require such information for the purposes described in this Privacy & Security Policy.

To provide you with an increased level of security, online access to certain personal information may be protected with a password you select. We strongly recommend that you protect your own privacy and that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication.


Policy changes

We may periodically update this Privacy & Security Policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. We will treat your personal information in accordance with the Privacy & Security Policy in place at the time your information was collected.


Contact us

Feel free to contact us with any questions about our Privacy & Security Policy or the way we treat your personal information or to withdraw your name from an email or other marketing list.

If you wish to access or update the personal information we have about you, or to correct factual errors in our records, please email us or write to us at the address below. To protect your privacy, we will take reasonable steps to help verify your identity before granting access or making corrections.

You can contact us by email  or through our contact form 

By Calling 1-855-430-4436

By sending a letter to:

Gien America Customer Service

25 Main street, 3rd floor

Tuckahoe, NY 10707

 Please be sure to include your email address, full name and physical address