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Delivery modes

Which are the delivery modes, periods and charges?


The delivery charges are calculated according to the weight of your order and the destination.
The normal delivery period for Metropolitan France is 3 to 5 days.

The articles received are not compliant with my order, claims.
For any claims, please contact us at the number +33 (0)2 38 05 21 50 or by clicking on the link « Contact us » or by responding to one of the confirmation mails of your order. Please specify your order number or invoice number in order to allow us to respond to you at the earliest.

I wish to return an article.


You have a revocation period of fifteen (15) days from the delivery of the order executed on www.gien.com. During this period, you can return, at your expense and without other penalties, the articles that are not acceptable.
Returns will be accepted by Faiencerie de Gien only if you have immediately contacted Faiencerie de Gien by calling the number +33 (0)2 38 05 21 50 or by clicking on the link « Contact us ». The returned articles must not have been used, modified, washed or damaged and must still be in their original packaging.
The amounts already cashed will be reimbursed at the earliest possible.